Florian Baptiste 21/10/2025 Florian Baptiste 21/10/2025 Compliance in Customer Support and Success: A Strategic Imperative, Not a Check-Box Read More Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Operationalising ISO 27001 Controls in Customer Support with Isara Read More Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Strengthening SOC 2 Compliance in Customer Support with Isara Read More Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 How to Ensure CCPA Compliance in Customer Support Tickets with Isara Read More Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 How to Strengthen GDPR Compliance in Customer Support Tickets with Isara Read More Florian Baptiste 16/10/2025 Florian Baptiste 16/10/2025 From Insight to Action: Push Any Finding from Isara Straight into Jira Read More Florian Baptiste 14/10/2025 Florian Baptiste 14/10/2025 When Success Teams Are Pressured to “Show Their Revenue” — How to Turn the Heat into Strategic Advantage Read More Florian Baptiste 09/10/2025 Florian Baptiste 09/10/2025 Introducing Pulse: Real-Time Visibility into Customer Sentiment and Escalations Read More Florian Baptiste 07/10/2025 Florian Baptiste 07/10/2025 How to Leverage AI Analytics to Prioritize Support Tickets Read More Florian Baptiste 02/10/2025 Florian Baptiste 02/10/2025 From Ticket Queues to Living Systems: What OpenAI’s Support Model Means for the Rest of Us Read More Florian Baptiste 23/09/2025 Florian Baptiste 23/09/2025 Why Relying on Hero CSMs to Mask Churn Risk Is More Dangerous Than You Think Read More Florian Baptiste 18/09/2025 Florian Baptiste 18/09/2025 How AI-Driven Insights Help Leaders Prioritize Issues Effectively Read More Florian Baptiste 17/09/2025 Florian Baptiste 17/09/2025 Isara Joins the HubSpot App Partner Program — Unlock Real-Time Insights from Your Inbox Read More Florian Baptiste 16/09/2025 Florian Baptiste 16/09/2025 Why Survey Fatigue Is Undermining Customer Feedback — And What Support & Success Leaders Can Do About It Read More Florian Baptiste 10/09/2025 Florian Baptiste 10/09/2025 5 Critical Metrics Every Support & Success Leader Should Track (But Probably Isn’t) Read More Florian Baptiste 08/09/2025 Florian Baptiste 08/09/2025 Silent Churn: The Customer Risk You’ll Never See Coming Read More Florian Baptiste 03/09/2025 Florian Baptiste 03/09/2025 The Hidden Churn Signals Buried in Support Conversations Read More Florian Baptiste 02/09/2025 Florian Baptiste 02/09/2025 AI in Customer Success: A New Era in Financial Services Read More Florian Baptiste 27/08/2025 Florian Baptiste 27/08/2025 Why Personalized Agent Training is the Missing Piece in Customer Support Read More Florian Baptiste 19/08/2025 Florian Baptiste 19/08/2025 Transforming Conversation Noise into Strategic Decisions: How to Translate Customer Conversations into Actionable Insights Read More Newer Posts Older Posts
Florian Baptiste 21/10/2025 Florian Baptiste 21/10/2025 Compliance in Customer Support and Success: A Strategic Imperative, Not a Check-Box Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Operationalising ISO 27001 Controls in Customer Support with Isara Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Strengthening SOC 2 Compliance in Customer Support with Isara Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 How to Ensure CCPA Compliance in Customer Support Tickets with Isara Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 How to Strengthen GDPR Compliance in Customer Support Tickets with Isara Read More
Florian Baptiste 16/10/2025 Florian Baptiste 16/10/2025 From Insight to Action: Push Any Finding from Isara Straight into Jira Read More
Florian Baptiste 14/10/2025 Florian Baptiste 14/10/2025 When Success Teams Are Pressured to “Show Their Revenue” — How to Turn the Heat into Strategic Advantage Read More
Florian Baptiste 09/10/2025 Florian Baptiste 09/10/2025 Introducing Pulse: Real-Time Visibility into Customer Sentiment and Escalations Read More
Florian Baptiste 07/10/2025 Florian Baptiste 07/10/2025 How to Leverage AI Analytics to Prioritize Support Tickets Read More
Florian Baptiste 02/10/2025 Florian Baptiste 02/10/2025 From Ticket Queues to Living Systems: What OpenAI’s Support Model Means for the Rest of Us Read More
Florian Baptiste 23/09/2025 Florian Baptiste 23/09/2025 Why Relying on Hero CSMs to Mask Churn Risk Is More Dangerous Than You Think Read More
Florian Baptiste 18/09/2025 Florian Baptiste 18/09/2025 How AI-Driven Insights Help Leaders Prioritize Issues Effectively Read More
Florian Baptiste 17/09/2025 Florian Baptiste 17/09/2025 Isara Joins the HubSpot App Partner Program — Unlock Real-Time Insights from Your Inbox Read More
Florian Baptiste 16/09/2025 Florian Baptiste 16/09/2025 Why Survey Fatigue Is Undermining Customer Feedback — And What Support & Success Leaders Can Do About It Read More
Florian Baptiste 10/09/2025 Florian Baptiste 10/09/2025 5 Critical Metrics Every Support & Success Leader Should Track (But Probably Isn’t) Read More
Florian Baptiste 08/09/2025 Florian Baptiste 08/09/2025 Silent Churn: The Customer Risk You’ll Never See Coming Read More
Florian Baptiste 03/09/2025 Florian Baptiste 03/09/2025 The Hidden Churn Signals Buried in Support Conversations Read More
Florian Baptiste 02/09/2025 Florian Baptiste 02/09/2025 AI in Customer Success: A New Era in Financial Services Read More
Florian Baptiste 27/08/2025 Florian Baptiste 27/08/2025 Why Personalized Agent Training is the Missing Piece in Customer Support Read More
Florian Baptiste 19/08/2025 Florian Baptiste 19/08/2025 Transforming Conversation Noise into Strategic Decisions: How to Translate Customer Conversations into Actionable Insights Read More
