Turn support signals into Customer Success

Turn support conversations into revenue-driving insights. Prevent churn, identify expansion opportunities, and prove CS ROI—all through AI-powered conversation intelligence.

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The challenge Customer Success teams Face

Customer Success leaders are often in the dark about what’s happening in support.

Problems only surface through lagging indicators — usage drops, failed renewals — when it’s already too late to act.

Meanwhile, support teams talk to 10× more customers, but their insights rarely make it to CS in a structured way.

The result? You’re constantly surprised by churn of “healthy” accounts, and miss expansion opportunities that support know about.

How Isara transforms Customer Success

Spot churn signals before they escalate

Surface revenue-critical insights from support conversations in real-time

  • Detect frustration signals before they show up in health scores

  • Get immediate alerts when customers express problems to support

  • See sentiment trends 30 days ahead of traditional metrics

Instead of discovering churn risk at renewal meetings, use support data to spot frustration early, while there’s still time to act.

Dashboard showing churn risk analysis with statistics on risks at risk, risks removed, and new risks, including detailed risk levels for different telecom companies.

Unlock hidden revenue

Uncover expansion opportunities hidden in everyday support interactions

  • Surface upsell signals when customers mention scaling challenges

  • Quantify expansion potential with conversation-driven insights

  • Get context-rich alerts with suggested next steps for outreach

When a customer asks about adding seats or features to support growth, engage proactively with an expansion offer. Don’t wait for renewal.

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Quantify CS impact

Prove ROI with metrics that matter to the board

  • Track exact revenue prevented through early intervention

  • Measure expansion revenue generated from conversation intelligence

  • Get 30 days’ advance warning on sentiment shifts, and share them in board meetings.

Accurately measure Customer Success ROI using insights from support conversations.

A data visualization with a bar and line graph showing metrics from January to June, with accompanying financial and performance data for each month.

The Isara difference

Purpose-built for revenue impact


Tracks the signals that directly affect customer lifetime value—from early churn risks to upsell triggers—rather than generic conversation data.

Real-time intelligence


Delivers insights as conversations happen, enabling your team to act in the moment instead of waiting days for static reports.

Seamless integration


Tracks the signals that directly affect customer lifetime value—from early churn risks to upsell triggers—rather than generic conversation data.