Insights
Turn support conversations into a strategic advantage
The Isara Insights Dashboard is your gateway to powerful, AI-driven analytics that transform customer conversations into actionable intelligence. Designed for support teams, it provides a seamless way to explore historical data, track key performance metrics, and uncover hidden trends.
With intuitive visualizations and real-time insights, you can enhance customer satisfaction and optimize support operations—all from one central platform. From monitoring customer sentiment to identifying upsell opportunities and reducing churn, Isara provides the intelligence you need to make smarter, data-driven decisions—all in one place.
Customer Frustration Over Time
Understanding customer sentiment trends is key to improving long-term satisfaction.
Isara’s Customer Temperature Chart tracks the emotional tone of customer interactions over time, categorizing them from “Cool” (positive) to “Hot” (high dissatisfaction). The system enables teams to analyze temperature variations, identify trends, and detect spikes in hot temperature.
By monitoring sentiment shifts over time, teams can better understand long-term patterns in customer satisfaction and take proactive steps to mitigate potential churn risks.
Predicted CSAT
Traditional CSAT scores capture only a fraction of customer sentiment, often missing the voices of those who don’t respond to surveys.
Isara’s Customer Satisfaction Index offers a comprehensive view by analyzing the tone, language, and engagement patterns of all interactions. This AI-driven approach delivers a more accurate representation of overall satisfaction, helping businesses identify areas for improvement and strengthen customer relationships based on real engagement, not just survey responses.
