Make support instant, insight-Led
Lead with clarity: real-time, AI-driven insights that prioritise issues, speed up resolutions, and elevate team performance.
What’s holding support back
Support teams are drowning in volume but flying blind on signal. CSAT and SLAs tell you what happened after the fact, not which conversations are heating up right now. Quality reviews are manual and slow. Coaching happens weeks after the moment that mattered.
The result? High-effort experiences, avoidable escalations, and missed chances to improve documentation and agent skills where it counts.
Isara for modern support
See what needs you now
Live alerts when frustration spikes or risky language appears
Conversation‑level importance scoring so leads know where to jump in
Watchlists for VIPs and at‑risk accounts
When a VIP customer writes “we’ve tried this three times” and the effort score spikes mid‑thread, Isara raises a real‑time alert, bumps the priority score, and adds the account to a watchlist so a lead can jump in before it escalates.
Every conversation, clearly scored
Accurate, consistent sentiment & effort scoring on 100% of conversations
Trend lines by queue, topic, and channel—30‑day leading view of CX health
Auto‑tagged Areas of Concern that cluster related issues
When “address verification” complaints cluster in one region and reopen rates rise, Isara highlights the upcoming spike and recommends a doc fix plus pre-emptive messaging before SLAs slip.
Coach with evidence, not guesswork
Identify skill gaps from real interactions (tone, troubleshooting, deflection)
Role‑ready coaching moments clipped from actual conversations
Targeted recommendations for agent training and documentation improvements
After a complex billing thread reopens, Isara clips the exact moments where the explanation lost clarity, suggests a brief coaching tip on tone and troubleshooting, and recommends a short training module for the agent.
Stop repeat issues at the source
Spot documentation gaps and unclear flows driving reopens
See which topics increase handle time and escalations
Feed insights to product & docs teams with direct conversation evidence
If multiple threads mention “reset verification” and reopen within 24 hours, Isara identifies the documentation gap, recommends a doc update with example phrasing, and shows the reduction in reopens once the fix ships.
The Isara difference
Live insights, zero lag
Insights stream as conversations happen, not days later in static reports. Leads can jump in mid‑thread to prevent escalations and resolve faster, acting while the customer is still engaged.
Signal that moves the metrics
Models focus on frustration, effort, and resolution signals—the levers that shift CSAT, FCR, and escalations. Isara highlights the drivers of experience so you can coach and fix processes where they count.
Plug in—keep your stack
Connect your helpdesk in minutes with a secure, no‑code integration. Isara layers intelligence over your workflows so agents stay in their existing tools and get alerts, scores, and recommendations in context.