Pulse
A Live View of What Your AI Agent Is Actually Doing
Pulse gives your support team a real-time window into every customer conversation your AI agent is handling, so the issues that need a human reach one before the customer gives up.
Pulse maintains a rolling 48-hour view of all support activity, tracking sentiment, volume patterns, and emerging issue clusters as they develop. When a conversation starts heading in the wrong direction, your team sees it in time to do something about it, not after a ticket is closed and the customer has already decided to leave.
Priority intervention
The conversations that cannot wait
Some interactions need a human in the room immediately. Priority Intervention surfaces the conversations where a customer is deeply unhappy in real time, so your team can step in before the situation deteriorates further.
Clear context on what happened, why it was flagged, and what is at stake means your team arrives informed, not catching up.
Early warning signals
Not every problem announces itself
The conversations most likely to become churn do not always start with an angry message. Early Warning Signals detect the patterns that indicate a relationship heading in the wrong direction, flagging them before they become urgent.
Your team gains the time to make a considered intervention rather than a reactive one. That difference is often what determines whether a customer stays or leaves.
Customer frustration watch
Sentiment across your entire operation, at a glance
Customer Frustration Watch gives you a real-time read on how customers are feeling across all active conversations. When frustration levels shift, you see it immediately, across individual interactions and as a pattern across your whole support operation.
It tells you not just that something is wrong, but where, and how widespread it is.
