AI Agent monitoring for customer support teams
Deploy Your AI Agent. Know Exactly How It Is Performing.
Isara gives customer support leaders a continuous, independent view of every AI agent conversation, so they always know what the agent is saying, where it is falling short, and what to do about it.
What is holding AI agent deployments back
Deploying an AI agent creates scale. It also creates a blind spot. Support leaders know the volume their agent is handling but not the quality of what it is saying, the commitments it is making, or the customers it is quietly failing.
Platform dashboards report what the agent did, not whether it did it well. Issues surface through complaints and churn, not before them.
The result? A growing gap between what leaders assume their AI agent is doing and what customers are actually experiencing.
Isara for AI agent deployment
See what needs you now
Live alerts when frustration spikes or risky language appears in an AI agent conversation
Conversation-level risk scoring so support leads know where to step in
Watchlists for VIP accounts and customers flagged as at risk
When a VIP customer tells your AI agent "we have tried this three times" and the effort score spikes mid-thread, Isara raises a real-time alert, raises the priority score, and adds the account to a watchlist so a lead can step in before the relationship deteriorates.
Every AI agent conversation, clearly scored
Consistent sentiment and effort scoring across 100% of AI agent interactions
Trend lines by topic, queue, and channel with a 30-day forward view of experience health
Auto-tagged areas of concern that cluster related issues across your agent deployment
When complaint patterns around a specific topic cluster and reopen rates rise, Isara surfaces the trend and recommends a documentation fix or configuration change before the pattern compounds.
Improve your AI agent with evidence, not assumptions
Identify the specific interaction types where your AI agent is consistently underperforming
Surface the conversations where the agent gave incorrect, inconsistent, or incomplete responses
Targeted recommendations for agent configuration, knowledge base updates, and supervision
When a billing thread reopens after an AI agent interaction, Isara identifies the exact point where the response lost accuracy, recommends a specific knowledge base update, and tracks whether the fix reduces reopens once it ships.
Stop repeat issues before they become patterns
Spot documentation gaps and unclear flows that your AI agent keeps falling into
See which topics generate the highest handle time, escalation rates, and reopens from AI agent interactions
Feed structured findings to product and documentation teams with direct conversation evidence
When multiple threads reference the same unresolved topic and reopen within 24 hours, Isara identifies the root cause, recommends a concrete fix, and tracks the outcome.
The Isara difference
Independent monitoring, not platform reporting
Isara operates independently of the platform running your AI agent. That independence means the findings are not filtered through the same system that has an interest in reporting good performance.
Signal that moves the metrics
Isara focuses on the signals that determine whether customers stay or leave, frustration, effort, and resolution quality across AI agent interactions, not vanity metrics that look good in a quarterly review.
Connect in minutes, keep your stack
Connect your helpdesk in minutes with a secure, no‑code integration. Isara layers intelligence over your workflows so agents stay in their existing tools and get alerts, scores, and recommendations in context.
Calculate your ROI with Isara
See how much you can save on support costs with Isara's AI-powered insights
Isara helps reduce support costs by deflecting tickets, minimizing escalations, and improving agent productivity