Your AI is making promises on your behalf. What’s it actually saying?

Independent verification of AI agent behaviour - across every customer interaction.

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AI agents are powerful.

But the platforms selling them also grade their performance.

AI agents now answer customers, issue refunds, modify accounts, and make commitments with regulatory weight. But the only record of what happened lives inside the platform that sold you the AI. They have every incentive to report flattering numbers - and no incentive to show you where things went wrong.

Isara is an independent verification layer for your AI agents. We analyse every interaction across all major customer service platforms - surfacing errors, hallucinations, unauthorised actions, and compliance risks that your vendor’s dashboard will never show you. Your team makes the verification decisions.

Ensure every AI answer is correct, safe, and useful:

  • Detect bad responses before customers escalate or churn

  • Catch policy, compliance, and safety risks independently

  • Surface where agents frustrate customers or create risk

  • Measure quality rigorously, not just throughput

  • Feed insights into systematic improvement cycle

Verify AI is improving customer relationships:

  • Measure real impact on satisfaction, retention, expansion independently

  • Detect agent degradation before it affects renewals

  • Identify at-risk accounts where AI is creating friction

  • See clearly where agents help vs. harm your business

An independent view of what's actually happening

Your AI agent handled 3,000 conversations last month. Your vendor says resolution rate is 94%. But how many of those ‘resolved’ conversations left customers frustrated, misinformed, or quietly churning? How many refunds were issued without authorisation? How many statements carried regulatory weight your compliance team never saw?

That’s what independent verification answers.

Customer Support teams

Support teams deploy AI agents to handle volume, but vendor dashboards measure adoption and throughput - not accuracy. Without independent verification, bad responses scale silently: incorrect answers, unauthorised commitments, frustrated customers who don’t escalate but churn quietly. Your platform can’t catch these problems because it defines ‘resolved’ on its own terms. Isara gives you the independent view your vendor structurally cannot provide.

Customer Success teams

Success teams need proof that AI is improving customer experience - but the signals arrive late. By the time NPS drops and churn risk surfaces, customers have already decided to leave after poor AI interactions your platform reported as successful. Isara identifies these risks in real time, before they become renewal problems, by independently verifying what the AI actually said and did.

The result?

Without independent verification, you're relying on your vendor to tell you how well their own product is performing.

Isara independently shows whether your agents are delivering or quietly damaging customer relationships. We measure satisfaction signals in real conversations, flag quality drifts early, and surface specific improvement opportunities.

Insights flow across teams so performance is visible and improvement is systematic. You move from reactive monitoring to continuous optimization.

How Isara verifies and improves AI agent performance

How it works

  1. Connect - Isara integrates with your platform in minutes. No code changes. No disruption to your AI agents.

  2. Surface - Purpose-built AI analyses every interaction in real time, surfacing errors, hallucinations, unauthorised actions, policy misquotes, and compliance risks. Not sampled - every conversation.

  3. Verify - Your team reviews what Isara surfaces and makes the verification decisions. Every decision builds an independent audit trail and feeds a proprietary dataset that makes the tools smarter.

  4. Improve - Use verified findings to refine your agents, then remeasure the impact. Systematic improvement, not guesswork.

  • A woman with glasses and a floral shirt smiling and sitting in an office, with two women in the background working on laptops.

    “We linked AI quality improvements to a measurable increase in retention and expansion revenue.”

    Lisa, Support Lead

  • A man with dark curly hair, glasses, and a beard, wearing a black sweater, looking away in a well-lit room.

    “AI monitoring helped us reduce risk-related escalations by 30% within one quarter.”

    Tom, Founder

  • Employees working at their desks with computers in an office.

    "For the first time, we could quantify the business impact of AI on customer experience."

    Sarah, Head of Support

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FAQ

Does Isara integrate with our existing tools?

Yes—Isara easily connects in minutes to tools like Intercom, Salesforce, Zendesk, HubSpot, Slack, Email, JIRA, and Gainsight. Setup is quick, simple, and secure, with no lengthy onboarding needed.

Can Isara handle our volume of customer interactions?

Yes. Isara scales from hundreds to millions of interactions and supports real-time monitoring so AI quality and risk signals are visible as conversations happen.

How is Isara different from my AI vendor's monitoring?

Your vendor measures adoption and throughput. Isara independently measures quality, safety, and business impact, then systematically feeds those insights into improvement. We're not showing you how well the vendor is performing; we're showing you how well your agents are actually working.

How does the feedback loop work?

We surface specific improvement opportunities (e.g., agents drifting off-brand in financial conversations). You refine your agents either in Isara or your help desk platform. We measure the impact of your changes and show you what's working. This creates a systematic improvement cycle, not guesswork.

Can I export data from Isara?

Yes. You can export reports and analytics at any time, including AI monitoring trends, risk signals, and performance metrics.

How quickly can we get started?

Integration typically takes just a few minutes. You’ll see actionable insights almost immediately, without complicated configurations.

How does Isara improve over time?

Isara helps you improve by surfacing recurring AI failures, unsafe patterns, and customer frustration drivers, so you can refine prompts, knowledge, and workflows continuously.

What makes Isara different from other analytics platforms?

Isara focuses on AI performance monitoring, not vanity metrics. Most analytics platforms measure what your AI did. Isara independently verifies whether what it did was right - and whether customers were satisfied with the outcome. We're built to be independent of the platforms running your AI, which means we catch things their own dashboards structurally cannot.

Is my data secure with Isara?

Security and privacy are built into everything we do. Your data stays protected through industry-leading encryption and compliance practices.