Independent conversation intelligence

See what your customers - and your AI - are actually saying and doing.

Then turn it into customers you keep and revenue you grow.

Isara understands every conversation between your business and the people you serve - support, chat, social, in-app, and the calls you never get to review - reading 100% of them, not a 2% sample. It surfaces the churn to prevent, the upsells you’re missing, and the issues quietly costing you money. Independent of any vendor.

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Start where it hurts

What are you trying to figure out?

Every one of these is something a real customer told us - and something Isara answers from your conversations.

Insights “One or two ratings decide our CSAT for the whole week.” A satisfaction score from 100% of conversations - not the vocal few who answer a survey - and a clear view of who and what is really driving it. Real CSAT & customer temperature → Churn detection “We get cancellations out of the blue. We thought they were happy.” Isara catches the churn signals buried in conversations and flags at-risk accounts - and the revenue at stake - while you can still save them. Catch churn before it happens → Pulse “I find out about problems after my CEO does.” Real-time customer temperature and frustration watch show what’s going wrong now - so you can step in before the damage is done. Monitor in real time → Agent intelligence “‘Sure - but they’ve been dealing with the easy tickets.’” Capability scoring and quality-vs-volume that account for complexity, so you can coach and reward fairly - human or AI. Measure agent performance → AI oversight “Your name’s under the email - I don’t want to hear ‘the AI messed up.’” Independent oversight of what your AI agents actually say to customers - fabrications, bad tone, off-policy promises. You can’t grade your own homework. Audit your AI → Compliance “Credit-card numbers, sitting in plain text in our tickets.” Automated audits flag exposed customer data, off-policy promises and risky conversations across frameworks like PCI DSS, GDPR and the EU AI Act - before they become incidents. Prove compliance →

Why Isara

Most tools show you a flattering sliver. We show you everything - and what to do about it.

We read 100%, not 2%.

Survey CSAT and manual QA only ever see a sample. Isara analyses every conversation, so nothing hides in the long tail - and the calls you never had time to review get read too.

Independent - not your vendor’s scorecard.

Your AI and helpdesk vendors grade their own homework. Isara is the independent auditor for both your AI and your people, with no incentive to flatter the numbers.

Built to act, not just admire.

Insight you can’t act on is wallpaper. Every signal comes with the actual conversation behind it and a way to intervene - alert, ticket, or save the account.

How it works