Monitor your AI agents before they damage customer trust

Make sure every AI interaction is correct, safe, compliant, and genuinely helpful.
Measure real impact on customer satisfaction, cost, and retention in real time.

Book a demo
Try Isara

AI agents are powerful. But without monitoring, they are risky.”

AI agents now answer customers, resolve issues, and influence buying decisions. A single incorrect answer, unsafe response, or misleading promise can quickly damage trust, create legal exposure, and increase churn.

Isara continuously monitors every AI interaction to ensure your agents are accurate, safe, helpful, and delivering measurable business value.

Ensure every AI answer is correct, safe, and useful:

  • Catch wrong or risky AI answers before they escalate

  • Detect policy, compliance, or legal exposure

  • Surface conversations where AI frustrates customers

  • Measure containment quality, not just containment rate

  • Continuously improve AI performance

Prove your AI improves customer relationships:

  • Detect frustration or confusion caused by AI responses

  • Measure real impact on satisfaction, retention, and expansion

  • Identify accounts at risk due to poor AI interactions

  • Understand where AI helps and where it harms

Most teams deploy AI without knowing if it works

Customer Support teams

Support teams adopt AI agents to respond faster and reduce workload, but they often lack visibility into answer quality. Without monitoring, incorrect or unsafe AI responses can scale instantly, creating customer frustration, escalations, and trust damage that looks like normal ticket noise until it is too late.

Customer Success teams

Success teams need to know whether AI improves the customer experience, but most signals arrive late. Surveys, renewals, and usage dashboards rarely show when AI has confused customers, overpromised, or created risk. Without AI performance measurement, customer health looks stable until dissatisfaction becomes churn risk.

The result?

AI performance signals stay invisible across teams, leading to unmonitored risk, unclear impact, and slow responses when customers react badly to AI interactions.

How Isara monitors and measures AI agent performance

For Customer Success teams

Isara measures how AI interactions influence customer health, renewal risk, and revenue outcomes in real time. The platform detects when AI creates confusion, frustration, or unmet expectations that can silently increase churn risk, while also highlighting where AI improves satisfaction, expansion potential, and long-term value.

Customer Success teams gain clear visibility into whether AI is strengthening relationships or weakening them, so they can protect retention, support renewals, and prove real business impact.

For Customer Support teams

Isara shows whether AI agents are improving the customer experience or quietly damaging it. The platform measures satisfaction signals inside real conversations, flags accounts where AI creates frustration or confusion, and helps teams validate whether AI is delivering on its promise.

Insights flow to Support, Success, Product, and Leadership so AI performance is visible, measurable, and owned across the business.

How it works

  1. Connect your support and AI platforms in minutes

  2. Analyze historical AI interactions for baseline quality and risk

  3. Monitor every new AI conversation in real time

  4. Measure accuracy, safety, customer reaction, and cost impact

  5. Improve agent performance with clear, actionable insights

  • A woman with glasses and a floral shirt smiling and sitting in an office, with two women in the background working on laptops.

    “We linked AI quality improvements to a measurable increase in retention and expansion revenue.”

    Lisa, Support Lead

  • A man with dark curly hair, glasses, and a beard, wearing a black sweater, looking away in a well-lit room.

    “AI monitoring helped us reduce risk-related escalations by 30% within one quarter.”

    Tom, Founder

  • Employees working at their desks with computers in an office.

    "For the first time, we could quantify the business impact of AI on customer experience."

    Sarah, Head of Support

Try Isara free for 30 days

No credit card required • Cancel anytime.

Start your free trial

FAQ

Does Isara integrate with our existing tools?

Yes—Isara easily connects in minutes to tools like Intercom, Salesforce, Zendesk, HubSpot, Slack, Email, JIRA, and Gainsight. Setup is quick, simple, and secure, with no lengthy onboarding needed.

Can Isara handle our volume of customer interactions?

Yes. Isara scales from hundreds to millions of interactions and supports real-time monitoring so AI quality and risk signals are visible as conversations happen.

Can I export data from Isara?

Yes. You can export reports and analytics at any time, including AI monitoring trends, risk signals, and performance metrics.

How quickly can we get started?

Integration typically takes just a few minutes. You’ll see actionable insights almost immediately, without complicated configurations.

How does Isara improve over time?

Isara helps you improve by surfacing recurring AI failures, unsafe patterns, and customer frustration drivers, so you can refine prompts, knowledge, and workflows continuously.

What makes Isara different from other analytics platforms?

Isara focuses on AI performance monitoring, not vanity metrics. It detects incorrect or risky responses, measures whether customers react well, and proves whether AI is actually delivering satisfaction and cost outcomes.

Is my data secure with Isara?

Security and privacy are built into everything we do. Your data stays protected through industry-leading encryption and compliance practices.