Frequently Asked Questions
Does Isara integrate with our existing tools?
Yes—Isara easily connects in minutes to tools like Intercom, Salesforce, Zendesk, HubSpot, Slack, Email, JIRA, and Gainsight. Setup is quick, simple, and secure, with no lengthy onboarding needed.
Can Isara handle our volume of customer interactions?
Absolutely. Whether you’re managing hundreds or millions of conversations, Isara scales seamlessly to provide real-time insights and analytics.
Can I export data from Isara?
Yes, your data is always yours. Export reports, and analytics at any time, easily and securely.
How quickly can we get started?
Integration typically takes just a few minutes. You’ll see actionable insights almost immediately, without complicated configurations.
How does Isara improve over time?
We listen closely to our customers and actively use your feedback to enhance Isara. We’re excited to partner with you to shape its features and capabilities.
What makes Isara different from other analytics platforms?
Isara doesn’t just measure customer satisfaction—it proactively spots risks, recommends specific improvements, and turns customer support into a powerful tool for growth.
Is my data secure with Isara?
Security and privacy are built into everything we do. Your data stays protected through industry-leading encryption and compliance practices.
How does Isara use AI?
Isara uses a combination of proprietary machine learning models and large language models to automatically analyze every customer conversation. This allows it to detect frustration, predict satisfaction, identify churn and compliance risks, and generate improvement recommendations — all without manual tagging or survey data.
Do we need any AI expertise to use Isara?
Not at all. Isara is fully self-served — you do not need any data science or AI setup. Once connected to your tools, it starts analyzing your conversations automatically and surfaces clear insights in dashboards and reports.
What kind of insights can Isara provide?
Isara highlights trends across support and success conversations, such as:
Top recurring issues and product gaps
Accounts at risk of churn or escalation
Agents or teams needing support or training
Compliance risks and unusual behavior patterns
Predicted CSAT and customer temperature
Does Isara replace our existing analytics tools?
No — Isara complements them. It focuses on qualitative data (conversation content and tone) rather than just metrics, and integrates with your existing dashboards, CRMs, and BI tools.
How much does Isara cost?
Isara offers a free 30-day trial, after which you can choose a plan that fits your team size and needs. Pricing scales with usage and data volume. See our Pricing page for details.
Can Isara alert us to customer risks automatically?
Yes. Isara’s Pulse monitors your conversations in real time, flagging accounts that show signs of frustration, risk, or unusual activity — before they escalate.
What support is available during setup?
Onboarding at Isara is straightforward. Simply log in using your helpdesk account, and we’ll take care of the rest. Our team is always available via the chat in Isara, and you can book a demo or onboarding session at any time.