Recommendations
Unlock Actionable Recommendations with Isara
Isara doesn’t just show you what’s happening — it helps you decide what to do next.
Our new Recommendations section turns customer conversations and behavioral signals into clear, proactive suggestions. Whether it’s improving your documentation, identifying product stability issues, enhancing usability, uncovering upsell opportunities, or generating new product ideas, Isara helps you act faster and smarter.
By connecting directly to your support conversations, documentation, and product systems, Isara analyzes real-world customer feedback and suggests concrete improvements across your entire customer experience.
With Isara’s Recommendations, your team can move from reactive to proactive — fixing problems before they escalate, improving customer satisfaction, and driving business growth.
This is just the beginning. Over time, Isara’s Recommendations will expand to cover even more areas of your operations, helping you build a stronger, more customer-centered organization.
Smarter Documentation, Less Customer Frustration
Isara now automatically reviews your support conversations and compares them to your existing documentation. When we find gaps — missing articles, confusing explanations, outdated guides — we recommend precise updates that make it easier for customers to find answers on their own.
By strengthening your knowledge base, you can reduce ticket volumes, speed up resolutions, and create a better experience for both your customers and your support team. Instead of answering the same questions over and over, your agents can focus on what really matters — solving new problems and creating moments of real customer delight.
With Isara, every conversation becomes a catalyst for smarter operations, faster service, and happier customers.
Better Products, Powered by Real Conversations
Isara now scans your support interactions to uncover recurring requests, friction points, and unmet needs — then turns that feedback into actionable product recommendations. Whether it’s a missing feature, a confusing workflow, or an idea repeated across dozens of users, Isara highlights the biggest opportunities for product improvement.
By connecting your support team’s insights directly to your product roadmap, you can build with confidence, reduce churn, and deliver features your customers actually want. Instead of manually tagging and reviewing every conversation, let Isara surface what matters most.
With Isara, customer conversations aren’t just support logs — they’re a direct pipeline into product innovation.
Smarter Training, Stronger Support Teams
Isara now analyses every conversation to spot coaching moments and identify where your agents need support. From missed upsell opportunities to inconsistent replies or struggles with specific issue types, Isara gives you clear, actionable recommendations to upskill your team.
By tailoring training to each agent’s real performance, you can accelerate onboarding, improve first-contact resolution, and raise overall support quality — without guesswork or micromanagement. Instead of relying on QA sampling, you get continuous insight into every agent’s strengths and growth areas.
With Isara, every ticket becomes a training opportunity — helping your team grow faster and serve better.
