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Florian Baptiste 30/10/2025 Florian Baptiste 30/10/2025 AI-Powered Support Analytics: A Guide for Skeptical Leaders Read More
Florian Baptiste 28/10/2025 Florian Baptiste 28/10/2025 How Top SaaS Companies Turn Support Conversations into Success Strategies Read More
Florian Baptiste 23/10/2025 Florian Baptiste 23/10/2025 Why Every Customer Conversation Could Hide a Missed Expansion Opportunity Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Meeting PIPEDA Obligations in Customer Support with Isara Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Maintaining FedRAMP Readiness Across Customer Support Channels with Isara Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Protecting Children’s Data in Customer Support: COPPA Compliance with Isara Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 How Educational Platforms Can Keep Student Data Safe and FERPA-Compliant with Isara Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Is Your Support Team GLBA-Compliant? Protecting Financial Data with Isara Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Preventing Card Data Exposure in Customer Support: PCI DSS Compliance with Isara Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 HIPAA Compliance in Customer Support: Protecting PHI with Isara Read More
Florian Baptiste 21/10/2025 Florian Baptiste 21/10/2025 Compliance in Customer Support and Success: A Strategic Imperative, Not a Check-Box Read More
Jon Vaughan 21/10/2025 Jon Vaughan 21/10/2025 Operationalising ISO 27001 Controls in Customer Support with Isara Read More
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Florian Baptiste 16/10/2025 Florian Baptiste 16/10/2025 From Insight to Action: Push Any Finding from Isara Straight into Jira Read More
Florian Baptiste 14/10/2025 Florian Baptiste 14/10/2025 When Success Teams Are Pressured to “Show Their Revenue” — How to Turn the Heat into Strategic Advantage Read More
Florian Baptiste 09/10/2025 Florian Baptiste 09/10/2025 Introducing Pulse: Real-Time Visibility into Customer Sentiment and Escalations Read More
Florian Baptiste 07/10/2025 Florian Baptiste 07/10/2025 How to Leverage AI Analytics to Prioritize Support Tickets Read More
Florian Baptiste 02/10/2025 Florian Baptiste 02/10/2025 From Ticket Queues to Living Systems: What OpenAI’s Support Model Means for the Rest of Us Read More
