Florian Baptiste 29/04/2026 Florian Baptiste 29/04/2026

The "DoubleVerify" for AI

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Florian Baptiste 22/04/2026 Florian Baptiste 22/04/2026

Isara is Now on the Freshdesk Marketplace

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Florian Baptiste 13/04/2026 Florian Baptiste 13/04/2026

The CCO’s New Toolkit

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Florian Baptiste 08/04/2026 Florian Baptiste 08/04/2026

FCA Consumer Duty in the Age of Agents

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Florian Baptiste 01/04/2026 Florian Baptiste 01/04/2026

The Self-Certification Trap

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Florian Baptiste 30/03/2026 Florian Baptiste 30/03/2026

Beyond the Prompt: Auditing AI Compliance in Real-Time

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Florian Baptiste 25/03/2026 Florian Baptiste 25/03/2026

Training Your Silicon Team: Using Isara to Refine AI Logic

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Florian Baptiste 18/03/2026 Florian Baptiste 18/03/2026

The "Silent Churn" Killer: Spotting AI Friction Before It Escalates

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Florian Baptiste 10/03/2026 Florian Baptiste 10/03/2026

Who’s Monitoring the Monitor? The Rise of AI Oversight

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Jon Vaughan 05/03/2026 Jon Vaughan 05/03/2026

AI Support Agent Performance: Data From Isara Reveals the Hidden Skill Gap

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Florian Baptiste 25/02/2026 Florian Baptiste 25/02/2026

The hidden risk of AI in customer conversations is not the mistake, it is the silence after

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Florian Baptiste 23/02/2026 Florian Baptiste 23/02/2026

A simple weekly AI review is usually more powerful than complex monitoring

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Florian Baptiste 18/02/2026 Florian Baptiste 18/02/2026

Trust in AI agents comes from predictable outcomes, not impressive demos

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Florian Baptiste 12/02/2026 Florian Baptiste 12/02/2026

The quiet ways AI agents fail in real support conversations

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Florian Baptiste 10/02/2026 Florian Baptiste 10/02/2026

Containment vs deflection: when your AI agent looks good but customers still come back

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Florian Baptiste 02/02/2026 Florian Baptiste 02/02/2026

Churn hiding in your inbox: spotting risk signals inside everyday support conversations

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Florian Baptiste 29/01/2026 Florian Baptiste 29/01/2026

How to Benchmark Your Support Health in 2026

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Florian Baptiste 26/01/2026 Florian Baptiste 26/01/2026

Release of our churn insights feature

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Florian Baptiste 21/01/2026 Florian Baptiste 21/01/2026

Pylon vs Isara: Product Comparison for B2B Support Teams

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Florian Baptiste 19/01/2026 Florian Baptiste 19/01/2026

The Future of AI Reporting: How Leaders Will Consume Insights in 2026

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