Introducing Pulse: Real-Time Visibility into Customer Sentiment and Escalations

Most support teams only learn about critical issues after they escalate. By then, a customer’s patience has run out, and the damage has already been done.

That is why we built Isara Pulse — a live dashboard that gives support and success leaders real-time early warning signals from every customer conversation.

Pulse continuously scans active tickets and chats, identifying when a conversation starts to show signs of tension, urgency, or potential escalation. It gives your team a clear view of what matters most right now — before issues spiral.

Instead of sifting through hundreds of conversations, Pulse prioritizes the ones that require immediate attention. Support leads can focus on what truly needs intervention, while managers gain visibility into patterns that predict trouble ahead.

Early users have seen a 10% reduction in escalations after adopting Pulse. They caught issues earlier, intervened faster, and turned potential crises into opportunities to build trust.

With Pulse, you can:

• Detect escalation risks in real time.

• See which conversations need urgent attention.

• Understand emerging trends that drive repeated issues.

• Coordinate responses between support and success before the customer reaches a breaking point.

This is not another dashboard of metrics. It is an early detection system designed for proactive support.

👉 Discover Pulse: isara.ai/pulse