Florian Baptiste 12/08/2025 Florian Baptiste 12/08/2025 Benchmarking Customer Frustration: How Long Before It Affects Retention? Read More Florian Baptiste 05/08/2025 Florian Baptiste 05/08/2025 Understanding Escalations in Customer Support: Key Industry Patterns & Trends Read More Florian Baptiste 29/07/2025 Florian Baptiste 29/07/2025 Navigating Uncertainty: How Data-Driven Leadership Transforms Customer Support Teams Read More Florian Baptiste 17/07/2025 Florian Baptiste 17/07/2025 How to Optimize Your Support Team’s Workflow with Analytics: Strategies for Proactive Leadership Read More Florian Baptiste 14/07/2025 Florian Baptiste 14/07/2025 Early Warning Signals: What They Look Like and Why They Matter Read More Florian Baptiste 07/07/2025 Florian Baptiste 07/07/2025 Customer Temperature vs. Issue Severity: Knowing When to Step In Read More Florian Baptiste 30/06/2025 Florian Baptiste 30/06/2025 What Does a Proactive Support Team Look Like in 2025? Read More Florian Baptiste 24/06/2025 Florian Baptiste 24/06/2025 AI and Empathy: Can Machines Really Help You Understand Customers Better? Read More Florian Baptiste 16/06/2025 Florian Baptiste 16/06/2025 5 Quick Steps to Improve Customer Support Efficiency with AI (That Actually Work) Read More Florian Baptiste 10/06/2025 Florian Baptiste 10/06/2025 Why Scaling Support Teams Isn’t Just About Hiring More Agents Read More Florian Baptiste 05/06/2025 Florian Baptiste 05/06/2025 How Fast is Fast Enough in Customer Support? Read More Florian Baptiste 02/06/2025 Florian Baptiste 02/06/2025 From Support to Strategy: How Isara Turns Customer Conversations into Product Roadmap Gold Read More Florian Baptiste 28/05/2025 Florian Baptiste 28/05/2025 How to Identify Early Signs of Customer Frustration Using Analytics Read More Florian Baptiste 28/05/2025 Florian Baptiste 28/05/2025 The Human Touch Still Matters Read More Florian Baptiste 19/05/2025 Florian Baptiste 19/05/2025 From Insight to Action: How Generative AI is Revolutionizing Customer Support Leadership Read More Florian Baptiste 14/05/2025 Florian Baptiste 14/05/2025 The Quiet Revolution: How Conversational AI Is Changing Customer Feedback Analysis Read More Florian Baptiste 13/05/2025 Florian Baptiste 13/05/2025 Bridging the AI Expectation Gap in Customer Support Read More Florian Baptiste 07/05/2025 Florian Baptiste 07/05/2025 From Overwhelmed to Efficient: Boosting Agent Productivity with AI + Isara Read More Florian Baptiste 28/04/2025 Florian Baptiste 28/04/2025 From Reactive to Predictive: Transforming Customer Support with Data Read More Florian Baptiste 24/04/2025 Florian Baptiste 24/04/2025 How to Build a Customer-Centric Culture Within Your Support Team Read More Newer Posts Older Posts
Florian Baptiste 12/08/2025 Florian Baptiste 12/08/2025 Benchmarking Customer Frustration: How Long Before It Affects Retention? Read More
Florian Baptiste 05/08/2025 Florian Baptiste 05/08/2025 Understanding Escalations in Customer Support: Key Industry Patterns & Trends Read More
Florian Baptiste 29/07/2025 Florian Baptiste 29/07/2025 Navigating Uncertainty: How Data-Driven Leadership Transforms Customer Support Teams Read More
Florian Baptiste 17/07/2025 Florian Baptiste 17/07/2025 How to Optimize Your Support Team’s Workflow with Analytics: Strategies for Proactive Leadership Read More
Florian Baptiste 14/07/2025 Florian Baptiste 14/07/2025 Early Warning Signals: What They Look Like and Why They Matter Read More
Florian Baptiste 07/07/2025 Florian Baptiste 07/07/2025 Customer Temperature vs. Issue Severity: Knowing When to Step In Read More
Florian Baptiste 30/06/2025 Florian Baptiste 30/06/2025 What Does a Proactive Support Team Look Like in 2025? Read More
Florian Baptiste 24/06/2025 Florian Baptiste 24/06/2025 AI and Empathy: Can Machines Really Help You Understand Customers Better? Read More
Florian Baptiste 16/06/2025 Florian Baptiste 16/06/2025 5 Quick Steps to Improve Customer Support Efficiency with AI (That Actually Work) Read More
Florian Baptiste 10/06/2025 Florian Baptiste 10/06/2025 Why Scaling Support Teams Isn’t Just About Hiring More Agents Read More
Florian Baptiste 05/06/2025 Florian Baptiste 05/06/2025 How Fast is Fast Enough in Customer Support? Read More
Florian Baptiste 02/06/2025 Florian Baptiste 02/06/2025 From Support to Strategy: How Isara Turns Customer Conversations into Product Roadmap Gold Read More
Florian Baptiste 28/05/2025 Florian Baptiste 28/05/2025 How to Identify Early Signs of Customer Frustration Using Analytics Read More
Florian Baptiste 19/05/2025 Florian Baptiste 19/05/2025 From Insight to Action: How Generative AI is Revolutionizing Customer Support Leadership Read More
Florian Baptiste 14/05/2025 Florian Baptiste 14/05/2025 The Quiet Revolution: How Conversational AI Is Changing Customer Feedback Analysis Read More
Florian Baptiste 13/05/2025 Florian Baptiste 13/05/2025 Bridging the AI Expectation Gap in Customer Support Read More
Florian Baptiste 07/05/2025 Florian Baptiste 07/05/2025 From Overwhelmed to Efficient: Boosting Agent Productivity with AI + Isara Read More
Florian Baptiste 28/04/2025 Florian Baptiste 28/04/2025 From Reactive to Predictive: Transforming Customer Support with Data Read More
Florian Baptiste 24/04/2025 Florian Baptiste 24/04/2025 How to Build a Customer-Centric Culture Within Your Support Team Read More
