Traditional customer health scores have long been the compass guiding customer success teams.

But in today's complex B2B relationships, these simplistic metrics are no longer enough.

Modern AI-powered health scoring looks beyond surface-level usage data to understand the true strength of customer relationships.

In the SaaS industry, the path to sustainable growth isn't just about acquiring new customers—it's about keeping and expanding your existing ones.

When we look at the numbers, the business case for AI-powered retention becomes crystal clear. Let's break down the economics of how modern retention strategies are transforming SaaS businesses.