A live view of what your customers - and your AI - are actually doing.
See trouble while you can still act on it.
Pulse keeps a rolling, real-time view of every active conversation - sentiment, volume and emerging issue clusters - so the ones that need a human reach one before the customer gives up. Because a dashboard you can only watch isn’t worth much: view means nothing unless you can impact it.
What Pulse surfaces - in real time
The conversations that cannot wait
Some interactions need a human now. Priority Intervention surfaces the conversations where a customer is deeply unhappy in real time - with the context of what happened and what is at stake - so your team arrives informed, not catching up.
So a deeply unhappy customer reaches a human while it still matters, not an apology after they have gone.
Not every problem announces itself
The conversations most likely to become churn rarely start with an angry message. Early Warning Signals detect the patterns of a relationship heading the wrong way and flag them early - turning a reactive scramble into a considered intervention.
So you step in early and keep accounts you would otherwise have lost.
Sentiment across your whole operation, at a glance
A real-time read on how customers feel across every active conversation. When frustration shifts you see it immediately - in the individual interaction and as a pattern across the operation - so you know not just that something is wrong, but where, and how widespread.
So you can tell a single bad day from a fire spreading across your customer base, and respond accordingly.
Questions about Pulse
How real-time is it?
Pulse maintains a rolling live view of active conversations, updating continuously as they develop - not a report you read after the ticket has closed.
Does it cover human and AI agents?
Yes. Pulse watches every conversation regardless of who is handling it, so you see issues whether a person or an AI agent is on the other side.
What channels does it cover?
Any conversation stream you connect - support, chat, social, in-app, and soon voice/call transcription.
Stop hearing about problems last.
See what is going wrong while you can still fix it. Connect a stream in minutes - no credit card.