Know what your support conversations are really telling you.
Real CSAT, fair agent scoring, and churn caught early - from 100% of tickets.
Most support data is a flattering sliver: survey CSAT from the vocal few, QA from a 2% sample. Isara reads every conversation - independent of your helpdesk - and turns it into the frustration to fix, the agents to coach and the customers to save. Not a dashboard you just watch: signals you can act on.
What support leaders get from Isara
A satisfaction score you can trust
Survey CSAT swings on a handful of responses - "one or two ratings decide our CSAT for the week." Isara scores satisfaction from 100% of conversations, so you see how customers actually feel, not just the loudest few.
So you report a number you can defend, and act on how customers really feel.
Catch the unhappy customer in time
Real-time temperature and priority interventions surface the conversations heading the wrong way - so you step in before the damage is done, instead of sending a "sorry" afterwards.
So fewer customers quietly churn after a bad experience you never saw.
Score agents fairly - complexity included
No more "sure, but they had the easy tickets." Capability and quality-vs-volume scoring account for how hard each conversation really was, so you coach and reward on merit - human or AI.
So your best people are recognised and your coaching lands exactly where it is needed.
Know what is actually driving your volume
Auto-clustered topics and emerging issues show what is generating tickets and where it is spiking - feeding product and docs the evidence to stop repeat problems at the source.
So you cut ticket volume at the root instead of hiring to keep up with it.
Independent, complete, and built to act.
Reads 100%, not a sample
Every conversation analysed - nothing hides in the long tail.
Independent of your helpdesk
No incentive to flatter the numbers - the findings are honest.
Built to act
Every signal comes with the conversation behind it and a way to intervene.
Questions from support leaders
Will this add work for my agents?
No. Isara reads conversations in the background with read-only access and keeps your agents in the tools they already use.
How fast can we see value?
Connect your helpdesk in minutes; meaningful insights appear within the first day, and a real CSAT read within the first week.
Which helpdesks do you support?
Zendesk, Freshdesk, Intercom, Gorgias and HubSpot out of the box - or push any stream in via our API.
See your support operation as it really is.
Start free - no credit card, connect in minutes.