Turn every conversation into a clear picture of what your customers really think.
Spot the problem weeks before it shows up in churn.
Insights reads your full history of conversations - human and AI - and turns it into sentiment, topic trends and real satisfaction patterns. So you find what is going wrong while you can still fix it, instead of waiting for a spike in churn to tell you.
What Insights shows you
A satisfaction score for every customer, not just the ones who reply
Survey CSAT captures a small, self-selected group and misses the customers who were unhappy enough to stay silent. Predicted CSAT reads the tone, language and engagement of every conversation to give you an honest read on how customers really feel.
So you stop steering by a number only a handful of customers ever set.
Know why customers are struggling, not just that they are
Standard reporting tells you what happened, rarely why. Isara tags every conversation by topic, tracks sentiment alongside it, and flags where concern is building - so you fix the recurring product issue or process gap at the source.
So product and engineering fix the cause, and the tickets stop coming.
Catch sentiment shifts before they become churn
One frustrated customer is a support issue; a sustained rise in frustration is a strategic one. Isara tracks emotional tone across every conversation over time, surfacing the trends and spikes that mean something systemic is developing.
So you act on a trend while it is still reversible, not after the customers have gone.
Questions about Insights
Is this only for AI agents?
No. Insights works across every conversation, whether handled by a person or an AI agent, and across any channel you connect.
How is Predicted CSAT different from my survey CSAT?
Survey CSAT reflects the few who respond. Predicted CSAT scores satisfaction from 100% of conversations, so you can compare the two and see where the survey number is flattering or harsh.
How far back does it analyse?
Isara analyses your full connected conversation history, so trends are built on real volume from day one.
See what your conversations have been telling you.
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