For B2B SaaS

Renewals aren't lost at renewal.They're lost in support, months earlier.

Isara hears it while there is still time.

One account is many people: admins, everyday users, the person who signs. Isara reads every conversation they have with your team and your bot, joins them up by account, and tells whoever owns the renewal when it is in doubt, and why.

Test it on your data

✓ Free test on your own data✓ Results in 24 hours✓ Read-only

What it sounds like in SaaS

It rarely sounds like "we're leaving".

The person who chose you leaves “Sarah has left. Who do I talk to about our account?” A routine admin change. It is also your champion gone, two months before renewal. Isara tells whoever owns the account the same day. Accounts at risk → Three users, one workaround “Is there a way to do this in bulk? We're doing it by hand.” Three people at one account asked this month, each answered politely and closed. Isara joins them up as one account losing patience, and one fix for your product team. Fixes at the source → The bot closed it “Never mind, I'll work it out myself.” Your bot counted it as deflected. Isara counts it as a customer let down, and tells whoever looks after them before renewal. How Isara checks your bot →

Built for how SaaS accounts work

By account, not by ticket.

The renewal owner hears it.

Whoever looks after the account gets the reason and the conversations, in Slack, email or your CRM. No new dashboard.

Product gets the fix list.

Bugs and confusing features that keep coming back become product and documentation tickets, with every conversation attached.

Your bot gets checked.

Every conversation your AI closed, read for customers who gave up, so you keep the savings and the customers.

Proof

Isara reads every one of Commerce7's support conversations, with their team and their bot.

“The alerts and churn risk assessments give us visibility into challenging interactions we would not otherwise see. ”

- Margaret St John, Head of Customer Success, Commerce7

Works with your stack

Connects to the tools you already use.

Questions from SaaS teams

We already have product analytics and a health score.

Keep them. They show what users did. Isara shows what they said, and why an account might not renew.

Our accounts have lots of users.

That is the point. Isara links each person to their account, so three users with the same problem read as one account in doubt.

Which helpdesks do you work with?

Zendesk, Intercom, HubSpot, Gorgias and Freshdesk, read-only. Ten minutes to connect, no engineering.

How big do we need to be?

Isara suits SaaS companies with a few hundred to a few thousand customer accounts. Plans start at $199 a month.

How do I know it works?

Test it on your own data. You know which accounts renewed and which didn't, so you can judge Isara yourself.

See which renewals your conversations saw coming.

Free test on your own data. Read-only. Results in 24 hours.

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