Your chat solves the problem.Isara answers the next question.
Customers ask for help. Some of them are asking to buy.
Isara reads every conversation your customers have with your team and your bots. When someone asks for something you sell, a part, a refill, the next size up, Isara presents it, in the conversation, at the point it helps. Not before the problem is fixed. Never to a customer who is having a bad day.
Why Isara presented this: problem solved in chat. Customer bought the machine 4 months ago and has not ordered descaler. No open complaints or returns. First contact this year.
Customers used to browse your store.Now they ask your chat.
Your product pages get fewer visits.
Fewer every month, as customers ask the chat "do you have this in wide" instead of using the filters.
Your helpdesk closes the ask as a ticket.
"Does this fit the 2024 model?" Answered yes, marked solved. Nobody sold it.
Your bot answers the buyer and ends the chat.
The customer was ready to reorder. The conversation was resolved. The sale never happened.
From support conversations to orders you can count.
Connect in ten minutes
Gorgias, Zendesk, Intercom, Freshdesk, HubSpot, or your bot platform. Add what you sell: your store, a product feed, or a list of parts, refills and bundles.
See it on your own data
Within 24 hours, Isara shows you the conversations from the past year where a customer asked for something you sell, and what it would have presented.
Choose how it speaks
Suggest-only: Isara drafts the offer and your agent sends it. Automatic: Isara presents it in the chat itself, inside rules you set.
Count what it sold
Offers shown, offers accepted, orders attributed, with the conversation behind every number.
An offer at the wrong moment costs you the customer.
Isara presents a product only when the problem is fixed, the customer is not about to leave, and the product answers what they asked. If this is the customer's third damaged order, Isara says nothing to them and tells whoever looks after the account instead.
- Never during an open complaint or return.
- Never to a customer Isara has flagged as about to leave.
- Never a product the customer already owns or has in their cart.
- Never more than once per conversation.
- Your rules on top: by product line, margin, stock, region, channel or agent.
Why Isara stayed quiet: third damaged order in two months. Customer said "I'm done." Isara presents nothing and tells whoever looks after this customer that they are about to leave, with all three conversations attached.
More than 20 million customer conversations read so far.
“The alerts and churn risk assessments give us visibility into challenging interactions we would not otherwise see. ”
Isara reads the question.Then it finds the product that answers it.
Your bot answers from the catalogue. Isara answers from the conversation.
Works alongside Gorgias, Zendesk, Intercom, Freshdesk, HubSpot, WhatsApp, Voiceflow, Botpress and your own bot. Isara reads the chat, the order history and the product, and hands the offer back to whatever is already talking to the customer.
Questions you might have
We don't want to sell to customers who are upset.
Neither do we. Isara presents nothing while a complaint or return is open, and nothing to a customer it has flagged as about to leave. Those customers get a call from your team instead.
Our agents already upsell.
Some do. Isara drafts the offer with the reason behind it, the agent decides, and you see which ones land. The agents who never upsold start to.
Our bot already recommends products.
It recommends from your catalogue. Isara reads the conversation and the order history. It knows the customer bought the machine four months ago, hasn't ordered descaler, and already owns the thing the bot is about to suggest.
Isn't this just a product link in the chat?
No. A link sends the customer to a page. Isara presents the one part, refill or size that answers the question they asked, with what they need to say yes, and lets them add it there.
Some of what we sell is restricted.
Then it stays behind your rules. Age, region, prescription, stock. Isara presents only what the customer can buy, and logs every offer with the conversation and the reason, for audit.
Our margins are thin on some lines.
Set a floor. Isara won't present products below it, and you can rank by margin or stock when more than one product fits.
Isara is read-only. How does this write into a chat?
This is the one Isara product that speaks, and only when you turn that on. It starts in suggest-only mode, where nothing reaches the customer unless an agent sends it.
How do you attribute orders?
Offer shown, added to cart in chat or ordered within a window you set, matched to the conversation. You can open the conversation behind every number.
Enterprise-ready, privacy-first.
Suggest-only by default. Every offer logged with the conversation and the reason. Your catalogue and your customers stay yours.
See what your customers were asking to buy.
We'll show you, on your own conversations, what customers asked for that you sell. Suggest-only until you say otherwise.