Turn support signals into customer success.
Stop being surprised by the churn of "healthy" accounts.
Your support team talks to customers ten times more than you do, but those signals rarely reach you until a renewal is already failing. Isara reads every conversation and turns it into churn risk, expansion opportunities and CS ROI you can take to the board.
How Isara transforms customer success
Catch risk before the health score moves
Detect frustration and unmet needs in support conversations in real time - up to 30 days ahead of usage-based health scores.
So you intervene while the account is still saveable, not after the renewal is lost.
Find the expansion sitting in support tickets
Surface upsell signals when customers mention scaling, new use cases or hitting limits - with the context and a suggested next step.
So expansion conversations happen when the customer is ready, not a quarter too late.
Prove your number to the board
Track revenue saved through early intervention and expansion generated from intelligence, with 30-day advance warning on sentiment shifts.
So CS is seen as a revenue engine, not a cost line to defend.
Questions from CS leaders
How is this different from a CS platform like Gainsight?
CS platforms score health from usage and your own notes. Isara adds the missing signal - what customers actually say in support conversations - so risk and expansion surface earlier, and from evidence.
Do my CSMs need to change how they work?
No. Isara reads support conversations in the background and pushes signals and alerts to where your team already works.
Does it cover individual users as well as accounts?
Yes - Isara flags both at-risk accounts and individual end-users.
See the churn and the upsells your support team already knows about.
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