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Florian Baptiste 23/09/2025 Florian Baptiste 23/09/2025 Why Relying on Hero CSMs to Mask Churn Risk Is More Dangerous Than You Think Read More
Florian Baptiste 18/09/2025 Florian Baptiste 18/09/2025 How AI-Driven Insights Help Leaders Prioritize Issues Effectively Read More
Florian Baptiste 17/09/2025 Florian Baptiste 17/09/2025 Isara Joins the HubSpot App Partner Program — Unlock Real-Time Insights from Your Inbox Read More
Florian Baptiste 16/09/2025 Florian Baptiste 16/09/2025 Why Survey Fatigue Is Undermining Customer Feedback — And What Support & Success Leaders Can Do About It Read More
Florian Baptiste 10/09/2025 Florian Baptiste 10/09/2025 5 Critical Metrics Every Support & Success Leader Should Track (But Probably Isn’t) Read More
Florian Baptiste 08/09/2025 Florian Baptiste 08/09/2025 Silent Churn: The Customer Risk You’ll Never See Coming Read More
Florian Baptiste 03/09/2025 Florian Baptiste 03/09/2025 The Hidden Churn Signals Buried in Support Conversations Read More
Florian Baptiste 02/09/2025 Florian Baptiste 02/09/2025 AI in Customer Success: A New Era in Financial Services Read More
Florian Baptiste 27/08/2025 Florian Baptiste 27/08/2025 Why Personalized Agent Training is the Missing Piece in Customer Support Read More
Florian Baptiste 19/08/2025 Florian Baptiste 19/08/2025 Transforming Conversation Noise into Strategic Decisions: How to Translate Customer Conversations into Actionable Insights Read More
Florian Baptiste 12/08/2025 Florian Baptiste 12/08/2025 Benchmarking Customer Frustration: How Long Before It Affects Retention? Read More
Florian Baptiste 05/08/2025 Florian Baptiste 05/08/2025 Understanding Escalations in Customer Support: Key Industry Patterns & Trends Read More
Florian Baptiste 29/07/2025 Florian Baptiste 29/07/2025 Navigating Uncertainty: How Data-Driven Leadership Transforms Customer Support Teams Read More
Florian Baptiste 17/07/2025 Florian Baptiste 17/07/2025 How to Optimize Your Support Team’s Workflow with Analytics: Strategies for Proactive Leadership Read More
Florian Baptiste 14/07/2025 Florian Baptiste 14/07/2025 Early Warning Signals: What They Look Like and Why They Matter Read More
Florian Baptiste 07/07/2025 Florian Baptiste 07/07/2025 Customer Temperature vs. Issue Severity: Knowing When to Step In Read More
Florian Baptiste 30/06/2025 Florian Baptiste 30/06/2025 What Does a Proactive Support Team Look Like in 2025? Read More
Florian Baptiste 24/06/2025 Florian Baptiste 24/06/2025 AI and Empathy: Can Machines Really Help You Understand Customers Better? Read More
Florian Baptiste 16/06/2025 Florian Baptiste 16/06/2025 5 Quick Steps to Improve Customer Support Efficiency with AI (That Actually Work) Read More
Florian Baptiste 10/06/2025 Florian Baptiste 10/06/2025 Why Scaling Support Teams Isn’t Just About Hiring More Agents Read More
