Agent Intelligence
Score every conversation your human and AI agents handle, against the same standard.
Isara turns each interaction into a clear read on capability, customer effort, and AI governance, so you know exactly where to coach, where to tighten guardrails, and where service is slipping before it shows up in churn.
How Agent Intelligence Works
Most platforms tell you how many tickets your agents closed. Isara tells you how well they were handled, and whether your AI is behaving the way you intended.
Conversation-Level Quality Analysis
Every interaction, human or AI, is scored on a 0 to 100 scale across conversation quality, customer handling, resolution effectiveness, behavioural performance, and operational consistency. One unified score, one comparable view.
AI Governance Signals
Override rate, correction rate, inconsistencies per conversation, hallucinated rules and unsupported statements are surfaced for every AI agent — so autonomous behaviour stays inside your operational and compliance boundaries.
Capability & Behavioural Scoring
Each agent is measured across five capability dimensions (Knowledge, Interpersonal, Sensitivity, Resolution and Relationship) and rolled up into a Skill Shown score that can be compared against the skill level you expected.
Recommendations You Can Action
Isara generates concrete remediation items — coaching focus, AI prompt fixes, escalation rules, knowledge-base updates — each with an impact level, verification steps and a status your team moves through, from To Be Reviewed to Implemented.
See Your Agent Performance Workspace
Behavioural capability, operational consistency, and AI governance — captured across every conversation, every agent.
COPPA (Children’s Online Privacy Protection Act — USA)
Sector-Specific Regulations
Security & Infrastructure Standards
How Compliance Reporting Works
1. CONNECT YOUR DATA
Isara connects to your support platform and begins monitoring your AI agent conversations as they happen.
2. AI ANALYSIS
Every interaction is assessed against your configured compliance frameworks in real time, with potential violations identified and scored automatically.
3. GENERATE AUDITS
Detailed compliance reports are produced on your schedule, with flagged issues, severity ratings, and remediation steps ready for your compliance team to act on.
AI Agents Move Fast. Compliance Cannot Afford to Catch Up Later.
Join compliance and customer success teams in regulated industries using Isara to monitor AI agent interactions and stay ahead of regulatory risk.