AI that turns support conversations into growth for B2B SaaS teams.

Support conversations are a goldmine of insight.

At Isara, we believe customer support isn’t just about resolving tickets, it’s the richest source of customer intelligence your business has.

Isara turns every conversation into actionable insights that power both Customer Support and Customer Success.

For Customer Success

  • Reduce churn risk – Get alerts on at-risk accounts

  • Find upsell moments – Surface signals for expansion

  • Track account health – Monitor satisfaction in real time

  • Close the loop – Share insights across product & marketing

For Customer Support

  • Spot issues fast – Catch frustration and escalate early

  • Boost self-service – Auto-suggest better help docs

  • See hidden trends – Understand themes and drivers instantly

  • Coach smarter – Score agents on outcomes, not activity

Support and Success teams work in silos

Illustration of a sad robot at a cluttered desk with a computer, surrounded by mail icons and notifications, indicating email overload or frustration.

Customer Support teams

Customer Support teams work hard to resolve issues quickly, but with thousands of conversations flowing in, it’s impossible for any human to catch every early warning sign. Without real-time signals to surface the most urgent cases, they often find themselves reacting to fires rather than preventing them — and the valuable insights buried in those conversations rarely make it beyond the support queue.

Customer Success teams

Customer Success teams are dedicated to keeping customers happy and growing, but they often have to rely on usage metrics and periodic surveys for insight. This means the rich context hiding in support conversations — frustrations, feature requests, early churn signals — can slip through the cracks, making it harder to take proactive action at scale.

The result?

Critical customer intelligence gets trapped in support silos while success teams work with incomplete data—leading to reactive support, missed expansion opportunities, and preventable churn.

How Isara bridges the gap

For Customer Success teams

Isara turns support conversations into early churn warnings, flagging customer dissatisfaction before it shows up in traditional health scores. The platform automatically spots expansion opportunities when customers ask about premium features or express growth plans, enabling proactive outreach at the right moment.

Real-time sentiment analysis from customer conversations enhances your health scoring with emotional intelligence, while actionable insights flow to product, marketing, and sales teams to inform strategy and decision-making across the organization.

For Customer Support teams

Isara shifts your team from reactive to proactive by detecting customer frustration in real-time, allowing intervention before conversations turn negative. The platform identifies documentation gaps from recurring questions, automatically suggesting help center improvements that reduce repetitive tickets.

Hidden conversation patterns emerge through automatic theme clustering without manual tagging, helping you prioritize fixes based on actual customer impact. Agent coaching becomes more meaningful with performance insights based on conversation outcomes rather than just response times.

How it works

  1. Connect your platforms (2min setup)

  2. Get immediate insights from historical data

  3. Watch real-time analysis of new conversations

  4. Make better decisions with actual data

Some cool numbers

8M+

We currently analyse 8M+ conversations per day.

<100ms

We can process support message at lightning speed.

2x

Customers have reported 2x retention after deploying Isara

  • A woman with glasses and a floral shirt smiling and sitting in an office, with two women in the background working on laptops.

    “Isara identified critical product issues that reduced the Customer Support volume by almost 40%”

    Lisa, Support Lead

  • A man with dark curly hair, glasses, and a beard, wearing a black sweater, looking away in a well-lit room.

    “There is so much data to go through. Isara helps us find the needle in the haystack. Bookings have increased by 10% thanks to Isara.”

    Tom, Founder

  • Employees working at their desks with computers in an office.

    “Isara documentation improvements enabled us to deflect 25-35% of repetitive support conversations””

    Sarah, Head of Support

Try Isara free for 30 days

No credit card required • Cancel anytime.

FAQ

Does Isara integrate with our existing tools?

Yes—Isara easily connects in minutes to tools like Intercom, Salesforce, Zendesk, HubSpot, Slack, Email, JIRA, and Gainsight. Setup is quick, simple, and secure, with no lengthy onboarding needed.

Can Isara handle our volume of customer interactions?

Absolutely. Whether you’re managing hundreds or millions of conversations, Isara scales seamlessly to provide real-time insights and analytics.

Can I export data from Isara?

Yes, your data is always yours. Export reports, and analytics at any time, easily and securely.

How quickly can we get started?

Integration typically takes just a few minutes. You’ll see actionable insights almost immediately, without complicated configurations.

How does Isara improve over time?

We listen closely to our customers and actively use your feedback to enhance Isara. We’re excited to partner with you to shape its features and capabilities.

What makes Isara different from other analytics platforms?

Isara doesn’t just measure customer satisfaction—it proactively spots risks, recommends specific improvements, and turns customer support into a powerful tool for growth.

Is my data secure with Isara?

Security and privacy are built into everything we do. Your data stays protected through industry-leading encryption and compliance practices.