Jon Vaughan 28/05/2025 Jon Vaughan 28/05/2025 The Human Touch Still Matters Read More Florian Baptiste 19/05/2025 Florian Baptiste 19/05/2025 From Insight to Action: How Generative AI is Revolutionizing Customer Support Leadership Read More Florian Baptiste 14/05/2025 Florian Baptiste 14/05/2025 The Quiet Revolution: How Conversational AI Is Changing Customer Feedback Analysis Read More Florian Baptiste 13/05/2025 Florian Baptiste 13/05/2025 Bridging the AI Expectation Gap in Customer Support Read More Florian Baptiste 07/05/2025 Florian Baptiste 07/05/2025 From Overwhelmed to Efficient: Boosting Agent Productivity with AI + Isara Read More Florian Baptiste 28/04/2025 Florian Baptiste 28/04/2025 From Reactive to Predictive: Transforming Customer Support with Data Read More Florian Baptiste 24/04/2025 Florian Baptiste 24/04/2025 How to Build a Customer-Centric Culture Within Your Support Team Read More Florian Baptiste 07/04/2025 Florian Baptiste 07/04/2025 Building Empathy: Why Soft Skills Are Essential in Customer Support Read More Florian Baptiste 01/04/2025 Florian Baptiste 01/04/2025 Navigating 2025: Key Customer Support Trends Shaping the Future Read More Florian Baptiste 24/03/2025 Florian Baptiste 24/03/2025 The Psychological Drivers Behind Customer Complaints Read More Florian Baptiste 19/03/2025 Florian Baptiste 19/03/2025 Spotting Trouble Early: AI’s Role in Managing Customer Support Escalations Read More Jon Vaughan 04/03/2025 Jon Vaughan 04/03/2025 Beyond Chatbots: How AI is Redefining Customer Support in Intercom Read More Jon Vaughan 24/02/2025 Jon Vaughan 24/02/2025 Balancing Support Excellence with Cost Efficiency Read More Jon Vaughan 17/02/2025 Jon Vaughan 17/02/2025 From Reactive to Proactive Read More Jon Vaughan 11/02/2025 Jon Vaughan 11/02/2025 The Future of Customer Support Read More Jon Vaughan 10/02/2025 Jon Vaughan 10/02/2025 Bridging the Gap: How AI Transforms Support Insights into Product Excellence Read More Jon Vaughan 06/02/2025 Jon Vaughan 06/02/2025 Understanding Customer Temperature Read More Jon Vaughan 03/02/2025 Jon Vaughan 03/02/2025 The CSAT Fallacy: Why Low Response Rates Make Customer Satisfaction Scores Unreliable Read More Jon Vaughan 31/01/2025 Jon Vaughan 31/01/2025 Why Real-Time Chat Support is the Future of Customer Service (and How to Make it Even Better) Read More Jon Vaughan 27/01/2025 Jon Vaughan 27/01/2025 The Silent Signals: How Support Conversations Predict Customer Churn Read More Newer Posts Older Posts
Florian Baptiste 19/05/2025 Florian Baptiste 19/05/2025 From Insight to Action: How Generative AI is Revolutionizing Customer Support Leadership Read More
Florian Baptiste 14/05/2025 Florian Baptiste 14/05/2025 The Quiet Revolution: How Conversational AI Is Changing Customer Feedback Analysis Read More
Florian Baptiste 13/05/2025 Florian Baptiste 13/05/2025 Bridging the AI Expectation Gap in Customer Support Read More
Florian Baptiste 07/05/2025 Florian Baptiste 07/05/2025 From Overwhelmed to Efficient: Boosting Agent Productivity with AI + Isara Read More
Florian Baptiste 28/04/2025 Florian Baptiste 28/04/2025 From Reactive to Predictive: Transforming Customer Support with Data Read More
Florian Baptiste 24/04/2025 Florian Baptiste 24/04/2025 How to Build a Customer-Centric Culture Within Your Support Team Read More
Florian Baptiste 07/04/2025 Florian Baptiste 07/04/2025 Building Empathy: Why Soft Skills Are Essential in Customer Support Read More
Florian Baptiste 01/04/2025 Florian Baptiste 01/04/2025 Navigating 2025: Key Customer Support Trends Shaping the Future Read More
Florian Baptiste 24/03/2025 Florian Baptiste 24/03/2025 The Psychological Drivers Behind Customer Complaints Read More
Florian Baptiste 19/03/2025 Florian Baptiste 19/03/2025 Spotting Trouble Early: AI’s Role in Managing Customer Support Escalations Read More
Jon Vaughan 04/03/2025 Jon Vaughan 04/03/2025 Beyond Chatbots: How AI is Redefining Customer Support in Intercom Read More
Jon Vaughan 24/02/2025 Jon Vaughan 24/02/2025 Balancing Support Excellence with Cost Efficiency Read More
Jon Vaughan 10/02/2025 Jon Vaughan 10/02/2025 Bridging the Gap: How AI Transforms Support Insights into Product Excellence Read More
Jon Vaughan 03/02/2025 Jon Vaughan 03/02/2025 The CSAT Fallacy: Why Low Response Rates Make Customer Satisfaction Scores Unreliable Read More
Jon Vaughan 31/01/2025 Jon Vaughan 31/01/2025 Why Real-Time Chat Support is the Future of Customer Service (and How to Make it Even Better) Read More
Jon Vaughan 27/01/2025 Jon Vaughan 27/01/2025 The Silent Signals: How Support Conversations Predict Customer Churn Read More
